Move callback requests into Dialpad
When a parsed request includes a phone number and enough context, Notis can ask Dialpad to arrange a callback through your call center.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create callback
Queues a callback request for an agent at a call center to handle.
Why this helps
Callback requests buried in emails or documents can wait too long when someone has to notice them and re-enter the details.
- Reduce the delay between a request and a callback.
- Use the phone number extracted from the source document.
- Keep a run report for follow-up and troubleshooting.
Setup
Build it in a few focused steps.
- 1Connect Airparser and Dialpad once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Tell Notis to create a Dialpad call center callback for a parsed request that includes a valid phone number; specify any required call center context.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Send one real parsed callback request and confirm the callback in Dialpad.
Questions about this workflow
What information does a callback need?
The parsed request needs to provide a phone number, and the Dialpad account needs a suitable call center. Include any needed call center context in your instruction.
Will it create a callback for every parsed document?
Instruct Notis to act only when the parsed content represents a callback request and includes the required information.
How does the workflow start?
It starts when a Notis webhook receives an HTTP request containing the parsed request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Dialpad. A trigger fires from one place; an action lands in another.
Airparser triggers
Dialpad actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access control policies listing
View a company's access control policies.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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When this happens · Trigger
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