Keep customer feedback searchable in Cody
Give extracted feedback a shared home so product decisions can refer back to what customers said.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Document
Creates a text-based document in the knowledge base.
Why this helps
Feedback details can disappear into inboxes and attachments before the team has a chance to act on recurring themes.
- Make extracted feedback easier to find
- Keep source details with each insight
- Reduce manual copying into a knowledge base
Setup
Build it in a few focused steps.
- 1Connect Airparser and Cody once in the Notis portal.
- 2Create a Notis automation for customer insight capture.
- 3Describe the outcome: create a Cody document from each webhook payload containing extracted feedback and the source details provided.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real feedback extraction and inspect the document in Cody.
Questions about this workflow
Will this identify trends across multiple feedback records?
This workflow creates documents from webhook payloads. Trend analysis needs to be requested separately and depends on the records supplied to the automation.
Does it send customer feedback to Cody without a webhook?
No. The webhook request starts the automation and must contain the extracted feedback.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Cody. A trigger fires from one place; an action lands in another.
Airparser triggers
Cody actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Conversation
Starts a new conversation with a bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Document
Creates a text-based document in the knowledge base.
Create Document From File
Creates a knowledge base document from an uploaded file.
Create Document from Webpage
Creates a knowledge base document from a public webpage.
Create Folder
Creates a folder to organize documents or conversations.
Delete Conversation
Permanently deletes a conversation.
Delete Document
Deletes a document.
Get Conversation
Retrieves a conversation and its details.
Connect any two apps with Notis in the middle.
Airparser and Cody, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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