Route parsed support requests with their context
Send the right person a readable summary of a parsed request, without copying details between tools by hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Sends an email.
Why this helps
Support requests can sit unnoticed when someone must manually classify a document and forward it with enough context.
- Forward a concise summary with the supplied request details.
- Reduce manual triage and copy-paste.
- Make routing instructions explicit in the automation prompt.
Setup
Build it in a few focused steps.
- 1Connect Airparser and Agent mail once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want, or use Automations, New Automation in the portal.
- 3In one instruction, ask Notis to email the recipient you specify with a summary based on the webhook's parsed request details.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real parsed request and verify the route and summary.
Questions about this workflow
How does Notis know who should receive a request?
State the routing rule and recipient in your instruction, or provide the intended recipient with the webhook data. Do not rely on categories or recipients that were not supplied.
Does this create a support ticket?
No. It sends a routing email through Agent mail.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Agent mail. A trigger fires from one place; an action lands in another.
Airparser triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Retrieves the full details of an email message from an inbox.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Draft
Create a draft and optionally schedule its automatic delivery.
List Messages
Lists messages in an inbox.
Create Inbox
Create an inbox for sending and receiving messages.
Send Email
Sends an email.
Create Inbox API Key
Create an inbox-scoped API key; omitting permissions grants all available inbox permissions.
Delete Thread
Permanently delete a thread and all its messages.
Get API Key
Retrieve API key details without exposing its secret.
Connect any two apps with Notis in the middle.
Airparser and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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