Notice customer conversations that have gone quiet
Set aside a regular moment to review customer threads that may have stalled and decide whether to reach out.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Messages
Lists messages in an inbox.
Why this helps
A conversation can fade from view after a delay, even when a customer is waiting on an update.
- Bring potentially stalled threads back for review.
- Apply a time window you define.
- Avoid sending a follow-up before confirming the context.
Setup
Build it in a few focused steps.
- 1Connect Agent mail once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want, or use Automations, New Automation in the portal.
- 3In one instruction, ask Notis to list customer threads and email candidates that match your quiet-thread criteria and supplied time window.
- 4Pick a recurring Notis cron schedule and choose where run reports should go.
- 5Test with threads of known ages and verify the available dates support the report.
Questions about this workflow
Can it determine how long a thread has been quiet?
Only if the thread data provides relevant timestamps or you supply a time reference and the needed history.
Will it email customers automatically?
No. It reports possible quiet threads for your review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Agent mail. A trigger fires from one place; an action lands in another.
Airparser triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Retrieves the full details of an email message from an inbox.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Draft
Create a draft and optionally schedule its automatic delivery.
List Messages
Lists messages in an inbox.
Create Inbox
Create an inbox for sending and receiving messages.
Send Email
Sends an email.
Create Inbox API Key
Create an inbox-scoped API key; omitting permissions grants all available inbox permissions.
Delete Thread
Permanently delete a thread and all its messages.
Get API Key
Retrieve API key details without exposing its secret.
Connect any two apps with Notis in the middle.
Airparser and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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