Route push delivery issues into support
Give delivery problems a clear owner and trail in Dynamics instead of leaving them buried in a push platform report.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Case
Create a new case.
Why this helps
When delivery trouble is spotted in campaign operations, support details and ownership can be lost before anyone investigates.
- Create a trackable case from a relevant issue notification.
- Carry over the available error and campaign context.
- Make investigation easier to prioritize and hand off.
Setup
Build it in a few focused steps.
- 1Connect AimTell and Dynamics 365 once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for delivery issue routing.
- 3In one instruction, tell Notis to create a case for webhook payloads that indicate a delivery issue, using only provided diagnostic details.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real issue payload and confirm the case details are useful.
Questions about this workflow
Does AimTell provide a direct event trigger?
No AimTell trigger events are listed. The automation starts when an HTTP request reaches the Notis webhook, so the issue signal must be sent there.
Can the case include a subscriber identity?
Only when the incoming payload includes an appropriate identifier. Do not assume AimTell provides fields that are absent from the event data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AimTell to Dynamics365. A trigger fires from one place; an action lands in another.
AimTell triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
View all invoices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Annotation
Creates a text or attachment note, optionally linked to a supported record.
Create Account
Create a new account record.
Create Email Activity
Creates and stores a draft email activity without sending the email.
Create Case
Create a new case.
Create Product
Creates a catalog product and returns its selected representation.
Create Contact
Create a new contact.
Create Product Price List Item
Adds an existing product and unit to an existing price list.
Connect any two apps with Notis in the middle.
AimTell and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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