Keep a subscriber's Customer.io identity consolidated
Preserve one canonical customer profile when an identity change is reported with both identifiers.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Why this helps
Identifier changes can leave customer activity split across multiple profiles and complicate later engagement decisions.
- Consolidate profile data under the canonical Customer.io user ID.
- Reduce fragmented histories when a verified identifier changes.
- Use an explicit identity-change request as the source of the merge.
Setup
Build it in a few focused steps.
- 1Connect AimTell and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a Customer.io alias from the previous identifier to the verified canonical user ID in the incoming request.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one known identity change and verify the canonical Customer.io profile.
Questions about this workflow
Can this safely merge any two similar subscriber profiles?
No. The request must establish that the previous identifier belongs to the canonical person. Do not infer identity from similarity alone.
What identifiers are required?
The webhook must provide both the previous identifier and the canonical Customer.io user ID expected by the alias action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AimTell to Customerio. A trigger fires from one place; an action lands in another.
AimTell triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Permanently deletes a customer profile and prevents it from being added again; this action is irreversible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Group
Adds a person to a group, linking them to an organization, account, or project.
Get Integrations
Lists the integrations configured in your workspace.
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Get Messages
Retrieves messages sent from your workspace and their delivery metrics.
Get Segment Details
Retrieves details about a specific segment.
Get Segment Membership
Retrieves the people in a specific segment.
Get Segments
Lists the segments in your workspace.
Connect any two apps with Notis in the middle.
AimTell and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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