Honor email survey opt-out requests consistently
Give clear opt-out requests a direct route to Delighted's unsubscribe action.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
Opt-out requests can be overlooked when they arrive outside the survey itself.
- Make a clear opt-out request actionable through one workflow.
- Use Ai ml api to assess the submitted request.
- Prevent future email surveys for the specified person.
Setup
Build it in a few focused steps.
- 1Connect Ai ml api and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language.
- 3Ask Notis to confirm the request is to stop future email surveys and unsubscribe the person identified by email.
- 4Choose the notis_webhook trigger and a destination for run reports.
- 5Test with one real opt-out request and verify the target email.
Questions about this workflow
Does this also remove pending survey requests?
The unsubscribe action prevents future email surveys. Use the pending request deletion action separately when pending sends also need to be removed.
What if the request is unclear?
The automation should avoid unsubscribing when intent or the email address cannot be established from the submitted information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ai ml api to Delighted. A trigger fires from one place; an action lands in another.
Ai ml api triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Ai ml api and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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