Stop pending survey follow-ups when asked
Route a clear customer request into a focused workflow that identifies the request and cancels pending survey sends.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A customer request to pause outreach can be missed while scheduled surveys remain pending.
- Reduce manual steps when a customer asks to stop pending surveys.
- Use Ai ml api to interpret the submitted request.
- Cancel pending requests for the specified email address.
Setup
Build it in a few focused steps.
- 1Connect Ai ml api and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language.
- 3In one instruction, ask Notis to verify the request intent and delete pending survey requests for the supplied email address.
- 4Choose the notis_webhook trigger and where run reports should go.
- 5Test with one real request and verify the intended email address.
Questions about this workflow
Does this unsubscribe the person from all future surveys?
No. It deletes pending survey requests. Delighted's separate unsubscribe action is available if the request is to prevent future email surveys.
What should the request include?
Provide the customer's email address and the request text so the automation can assess whether pending surveys should be cancelled.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ai ml api to Delighted. A trigger fires from one place; an action lands in another.
Ai ml api triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Ai ml api and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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