Follow support resolutions with a feedback request
After a resolution is recorded, let the workflow assess its summary and keep customer feedback moving.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Why this helps
Support follow-up is easy to miss when a resolved conversation needs a separate survey step.
- Reduce manual follow-up after a support resolution.
- Use resolution context to guide the automation's handling.
- Enroll a customer in scheduled email surveys through Delighted Autopilot.
Setup
Build it in a few focused steps.
- 1Connect Ai ml api and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language.
- 3In one instruction, ask Notis to analyze the submitted resolution summary and add the customer to email Autopilot with relevant properties.
- 4Choose the notis_webhook trigger and a report destination.
- 5Test with one real resolved support case.
Questions about this workflow
Does this send an immediate survey?
This workflow adds or updates a person in email Autopilot. Survey delivery follows the Delighted Autopilot configuration.
What data should the webhook provide?
Provide the customer details and a support resolution summary for the requested analysis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ai ml api to Delighted. A trigger fires from one place; an action lands in another.
Ai ml api triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Ai ml api and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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