Understand customer feedback with Backendless context
Connect a new piece of feedback to relevant records, then get a concise summary to support your follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
General Object Retrieval
Retrieve objects from a table.
Why this helps
Feedback is harder to act on when its context lives in separate records and needs to be found manually.
- Review submitted feedback alongside related records.
- Summarize the customer's stated concern and available context.
- Call out when relevant records were not returned.
Setup
Build it in a few focused steps.
- 1Connect Ai ml api and Backendless once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3Describe the outcome in one instruction: analyze webhook feedback, retrieve relevant Backendless records, and summarize the concern and available context while noting missing information.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real example and verify the summary accurately reflects the feedback and returned records.
Questions about this workflow
Can this determine whether the customer is upset based on their history?
It can summarize signals in the feedback and returned records, but it should not assume history that was not retrieved.
Does it send a reply to the customer?
No. This workflow retrieves records for a review summary and does not send customer messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ai ml api to Backendless. A trigger fires from one place; an action lands in another.
Ai ml api triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Copy a file or directory in file storage.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Create a directory in file storage.
Create Backendless Hive
Create a Hive.
Create Backendless Timer
Create a timer for scheduled server-side tasks.
Delete Directory
Delete a directory from file storage.
Delete File
Permanently delete a file from storage; this cannot be undone.
Delete Backendless Timer
Immediately and permanently delete a timer, stopping scheduled runs; this cannot be undone.
Directory Listing
List files and directories in storage.
Connect any two apps with Notis in the middle.
Ai ml api and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Backendless.