Find the relevant Algolia record behind a support question
Use the customer's wording to find a likely matching record, then give your team the result in context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Find Object
Finds the first object matching a query or filter in an index.
Why this helps
Support teams lose time switching between a customer conversation and product or help content searches.
- Convert a customer question into a focused search query.
- Find a matching record in the specified index.
- Give the support reply writer relevant source material to review.
Setup
Build it in a few focused steps.
- 1Connect AI ML API and Algolia once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from any channel.
- 3Describe how to form a search query from the supplied question and find the first matching record in the specified index.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support question and confirm the matched record is relevant.
Questions about this workflow
Does this send a response to the customer?
No. It finds a record to support a response draft. A person can review the source and write or send the reply separately.
What happens if there is no match?
Ask the automation to report that no suitable record was found rather than inventing an answer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ai ml api to Algolia. A trigger fires from one place; an action lands in another.
Ai ml api triggers
Algolia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add AB Test
Creates an A/B test to compare search performance between two index variants.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Algolia Index
Retrieves all records from an index.
Add or Replace Record
Creates a record in an index or replaces the existing record with the same ID.
Clear Objects
Removes all records from an index while keeping its settings.
Add Record to Index
Adds a record to an index, replacing any record with the same generated ID.
Clear Rules
Deletes all rules from an index.
Clicked Object IDs
Reports clicked items outside a search context.
Clicked Object IDs After Search
Reports items clicked in search results.
Connect any two apps with Notis in the middle.
Ai ml api and Algolia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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