Check customer questions after an Agility release
After a release, look at the questions customers are asking and quickly spot where the new documentation may need clarification.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Questions
Lists the questions asked of a bot.
Why this helps
A release can create confusion that goes unnoticed until support volume grows or someone manually reviews bot history.
- Tie question review to a specific release moment.
- Surface customer confusion while release context is fresh.
- Help prioritize follow-up documentation.
Setup
Build it in a few focused steps.
- 1Connect Agility CMS and DocsBot once in the Notis portal.
- 2Create an automation and describe how to review DocsBot questions relevant to the release and summarize potential documentation gaps.
- 3Pick the webhook trigger and configure the release process to send its request.
- 4Choose where Notis should send run reports.
- 5Test with one release request and representative DocsBot questions.
Questions about this workflow
Can DocsBot questions be filtered by release automatically?
Only if the returned question data or webhook request provides enough context to relate questions to the release. State that rule in the prompt or supply the release details.
Does this update the DocsBot bot?
No. The action lists questions. The result is a review for the team to use when deciding whether Agility documentation needs follow-up.
What event does Agility supply?
No Agility trigger events are listed. The release process needs to send an HTTP request to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agility cms to Docsbot ai. A trigger fires from one place; an action lands in another.
Agility cms triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Agility cms and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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