Connect customer feedback to recent releases
Get a recurring view of what customers said and which recent releases may provide context.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Lists survey responses in your account.
Why this helps
Feedback and release notes live in separate places, making it harder to connect customer concerns to recent changes.
- Bring recent responses into a recurring review.
- Use release content as context for themes in customer feedback.
- Surface questions or concerns that may deserve follow-up.
Setup
Build it in a few focused steps.
- 1Connect Agility CMS and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3Describe the outcome: retrieve recent Delighted responses and relevant recent Agility CMS release content, then summarize themes and possible connections, noting when context is missing.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real date range and a recent release.
Questions about this workflow
Does Delighted provide a built-in comparison to CMS releases?
No. Notis can analyze returned responses alongside release content it retrieves, but the connection between a response and a release may be uncertain.
Can it establish a customer baseline?
Only if you provide the baseline. The listed response action retrieves survey responses; it does not provide an unspecified historical baseline.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agility cms to Delighted. A trigger fires from one place; an action lands in another.
Agility cms triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Agility cms and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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