Make published guidance useful to support teams
Give support a concise reference built from the CMS guidance you provide, with unanswered questions visible.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Document
Creates a text-based document in the knowledge base.
Why this helps
Support teams lose time searching long content pages when they need a quick, reliable reference for a customer question.
- Organize supplied guidance into a support reference.
- Keep documented steps distinct from unanswered issues.
- Make relevant content easier to retrieve in Cody.
Setup
Build it in a few focused steps.
- 1Connect Agility CMS and Cody once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to create a Cody support playbook from supplied guidance, retaining documented steps and listing unresolved questions without inventing procedures.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real guidance example and have a teammate verify that the document is usable.
Questions about this workflow
Does this train Cody automatically?
The selected action creates a document in Cody. Cody's knowledge processing behavior may be separate from document creation.
Can the playbook fill in missing support steps?
It should list gaps for a human to resolve. Only source material or instructions supplied in the request can ground the playbook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agility cms to Cody. A trigger fires from one place; an action lands in another.
Agility cms triggers
Cody actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Conversation
Starts a new conversation with a bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Document
Creates a text-based document in the knowledge base.
Create Document From File
Creates a knowledge base document from an uploaded file.
Create Document from Webpage
Creates a knowledge base document from a public webpage.
Create Folder
Creates a folder to organize documents or conversations.
Delete Conversation
Permanently deletes a conversation.
Delete Document
Deletes a document.
Get Conversation
Retrieves a conversation and its details.
Connect any two apps with Notis in the middle.
Agility cms and Cody, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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