Collect feedback on documented product issues
Give customers a focused place to add context to an issue your team has already documented.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Post
Creates a feature request or feedback post on a board.
Why this helps
Known issues can be scattered across internal notes, leaving customer reports and impact difficult to gather.
- Create a focused feedback thread for a documented issue.
- Use supplied issue details as the post context.
- Keep intake tied to an identified board and user.
Setup
Build it in a few focused steps.
- 1Connect Agility CMS and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, tell Notis to create a Canny post from submitted customer-facing issue details only when board and user identifiers are provided.
- 4Pick the notis_webhook trigger and choose where run reports go.
- 5Test with one real issue note and the required Canny identifiers.
Questions about this workflow
What does creating a post require?
The action requires a board identifier and user identifier. Ensure these are included in the webhook input or otherwise available to the automation.
Can it create a post for an internal-only issue?
Set the instruction to create posts only for issues approved for customer feedback. The source content must make that status clear.
Can it avoid duplicates?
Ask Notis to check for an existing matching post before creating one, using available Canny post search results. If the match is uncertain, have it report for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agility cms to Canny. A trigger fires from one place; an action lands in another.
Agility cms triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
Agility cms and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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