Spot FAQ topics users ask about repeatedly
Compare what your bot already lists as FAQs with the questions people actually ask, then decide what to clarify in Agility.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Why this helps
Teams can maintain an FAQ list without knowing whether it reflects the questions visitors repeatedly bring to the bot.
- Use the FAQ inventory as a reference for conversation review.
- Highlight recurring questions that may deserve an FAQ or content response.
- Prepare focused follow-up for content owners.
Setup
Build it in a few focused steps.
- 1Connect Agility CMS and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to retrieve FAQs and conversations, compare recurring questions, and report possible gaps for Agility content review.
- 4Pick a recurring schedule as the trigger.
- 5Choose where run reports go, then test with one bot and review the FAQ and conversation scope.
Questions about this workflow
Can this create missing FAQs?
No. The selected action retrieves FAQs. This workflow reports potential gaps for review.
Will it compare the complete history?
Conversation retrieval is paginated. Specify a review scope and confirm that the retrieved data covers it.
What counts as a gap?
Define your criteria in the automation instruction, such as repeated questions not represented by the retrieved FAQ set.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agility cms to Botsonic. A trigger fires from one place; an action lands in another.
Agility cms triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Adds or updates multiple URLs in a bot’s training data at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Starter Question
Creates a preset question and answer for users to select.
Delete Starter Question
Permanently deletes a starter question from a bot.
Delete Uploaded File
Permanently removes an uploaded file from a bot’s training data.
Get All Bot Data
Retrieves all files and resources associated with a bot.
Get All Bots
Retrieves the bots associated with your account.
Get All Conversations
Retrieves conversations related to a bot.
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Connect any two apps with Notis in the middle.
Agility cms and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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