Find the right content for a customer response
Bring the relevant published guidance or product content into a concise response draft for a person to review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
GraphQL Content API Query
Why this helps
Finding accurate product or help content during a customer conversation can break focus and slow the reply.
- Find relevant content for a requested topic.
- Base the draft on returned Contentful fields.
- Give a person a faster starting point for a reply.
Setup
Build it in a few focused steps.
- 1Connect Agiled and Contentful graphql once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe the outcome: query relevant Contentful help or product entries and draft a response using only the returned information.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real topic and verify the response against its source entry.
Questions about this workflow
Will it send a customer reply?
No. It prepares a draft from returned content for a person to review.
Can it use information absent from Contentful?
The instruction can include context you provide, but the response should distinguish that context from facts in the returned entries.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agiled to Contentful graphql. A trigger fires from one place; an action lands in another.
Agiled triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Retrieves an access token for content management.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Executes a persisted GraphQL query.
Connect any two apps with Notis in the middle.
Agiled and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.