Make resolved customer answers easy for your AI agent to reuse
When a customer question gets a useful answer, send the approved question and response to Notis. It creates a focused ElevenReader document your agent can use later.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Text Document
Adds a text document to the knowledge base.
Why this helps
Useful answers get buried in CRM notes, so teams repeat research and customers receive inconsistent responses.
- Reuse confirmed answers without searching old CRM records.
- Keep the agent's reference focused on resolved questions.
- Reduce repeated customer support research.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and ElevenReader once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to turn the supplied resolved customer question and approved answer into a concise text document in the ElevenReader knowledge base.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real, resolved question and answer sent to the webhook.
Questions about this workflow
Does Agile CRM start this workflow automatically when a question is resolved?
No. Agile CRM has no trigger events in this setup. The workflow starts when an HTTP request reaches its Notis webhook.
What should the webhook request contain?
Include the customer question and its approved answer. Notis can turn the supplied information into a concise text document.
Does this generate audio?
No. The available ElevenReader action creates a text document in the knowledge base; audio generation is not an available action here.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Elevenreader. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Elevenreader actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Documentation To Knowledge Base
Adds documentation to a conversational agent's knowledge base.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Pronunciation Dictionary From File
Adds a pronunciation dictionary from a PLS file.
Add Pronunciation Dictionary From Rules
Creates a pronunciation dictionary from custom rules.
Add Pronunciation Dictionary Rules
Adds custom pronunciation rules to a dictionary.
Add Shared Voice
Adds a shared voice to your voice library.
Add Tool
Adds a tool for conversational AI agents to use.
Calculate Public LLM Expected Cost
Estimates expected LLM usage costs for conversational AI.
Cancel batch call
Cancels an active batch calling operation.
Connect any two apps with Notis in the middle.
Agile CRM and Elevenreader, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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