Give support cases a focused place to get resolved
Turn a support update into a dedicated Discord thread for discussion and next steps.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create new thread in channel
Creates a thread in a channel.
Why this helps
Support coordination gets scattered when case details and team discussion live in different places.
- Give each selected support update its own discussion space.
- Keep case-specific decisions together in Discord.
- Reduce the need to manually start and name coordination threads.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Discordbot once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one, then name it.
- 3Describe in one instruction which support updates warrant a thread and how to title it.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real case example and confirm the thread is useful to your team.
Questions about this workflow
What does the webhook need to include?
Include the support case details Notis should use to decide whether to create a thread and to give it a useful name.
Where will the thread be created?
The Discordbot action creates a thread in a text or announcement channel. The bot must have permission to create threads there.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Discordbot. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
This action is deprecated and unsupported.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add guild member
Adds a user to a guild using an OAuth token with the guilds.join scope.
Assign role to guild member
Assigns a role to a member of a server.
Add reaction to message
Adds an emoji reaction from the bot to a message.
Add thread member
Adds a user to an unarchived thread if they can access its parent channel.
Ban user from guild
Permanently bans a user from a guild, optionally deleting their recent messages.
Bulk ban users from guild
Bans up to 200 guild users, optionally deleting their recent messages; BAN_MEMBERS is required.
Bulk Delete Messages
Deletes 2–100 messages under 14 days old from a channel; requires message-management permission.
Connect any two apps with Notis in the middle.
Agile CRM and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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