Start SMS event monitoring for customer follow-up
When a CRM process needs message visibility, create a Dialpad SMS event subscription from a clear webhook request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create sms event subscription
Creates a subscription for notifications about inbound or outbound SMS events.
Why this helps
Teams can miss message activity when follow-up processes depend on someone remembering to set up monitoring.
- Start SMS monitoring from an explicit CRM process
- Support follow-up processes that need message event notifications
- Avoid repeating subscription setup by hand
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Dialpad once in Notis.
- 2Create an automation and describe when SMS monitoring should be requested.
- 3Ask Notis to create a Dialpad SMS event subscription using the direction and filters supplied in the request.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real setup request and check the subscription result.
Questions about this workflow
Does this send or read SMS messages?
No. The selected action creates an SMS event subscription. It does not send messages or retrieve message history.
What subscription settings should I provide?
Provide the direction and any target or message type filters required for your intended monitoring. The available event description does not specify exact field names.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Dialpad. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Dialpad actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access control policies listing
View a company's access control policies.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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