Make incoming customer requests easier to route
Send a customer message and your category rules. DeepSeek suggests a request type and explains where the message is unclear.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Chat Completion
Generates an AI response to a chat conversation.
Why this helps
Customer requests get delayed when someone has to interpret and sort each message from scratch.
- Use categories your team defines
- Flag ambiguous messages for review
- Reduce repeated first-pass sorting
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and DeepSeek once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, provide request categories and urgency rules, then ask DeepSeek to classify the supplied message with rationale.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real customer request payload.
Questions about this workflow
Will it route the request to a team?
No. It suggests a category in its response; it does not route or update the Agile CRM record.
Can it use our urgency rules?
Yes. Include the rules and any exceptions in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to DeepSeek. A trigger fires from one place; an action lands in another.
Agile CRM triggers
DeepSeek actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Anthropic Message
Generates a response using an Anthropic-compatible message format.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Chat Completion
Generates an AI response to a chat conversation.
Get User Balance
Retrieves your current account balance.
Fetch Webpage
Fetches a known webpage and returns its content as Markdown.
List Models
Lists currently available models and basic details.
Search Web
Searches the web index and returns ranked results.
Connect any two apps with Notis in the middle.
Agile CRM and DeepSeek, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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