Make support reference links easier to send
Give a customer a clear, compact link to the resource that helps resolve their issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Shorten URL
Creates a short link that redirects to the original URL.
Why this helps
Finding and copying long support reference links interrupts the flow of writing a helpful response.
- Create a short link for a supplied support resource.
- Include a case or customer context in the returned result when provided.
- Reduce interruption while preparing a support response.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Cutt.ly once in the Notis portal.
- 2Create an automation in Notis for support reference links.
- 3Tell Notis to shorten a submitted support resource URL and return it with any supplied case context.
- 4Choose notis_webhook as the trigger and set a report destination.
- 5Test with one real support resource URL.
Questions about this workflow
Will this send a reply to the customer?
No. The configured Cutt.ly action shortens a URL. It does not send a customer message.
What context can I add?
Include a case identifier or short description in the webhook request if you want that context reflected in the report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Cutt ly. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
Shows your recently shortened links.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Shorten URL
Creates a short link that redirects to the original URL.
Connect any two apps with Notis in the middle.
Agile CRM and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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