Make customer feedback easier to discuss
Bring themes and specific examples into one message your team can discuss and act on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post Message
Posts a new message to a room, optionally marking it unread for the sender.
Why this helps
Feedback buried in contact or support records is difficult to compare and share without manually collecting and rewriting the details.
- Bring feedback into a shared discussion space
- Separate recurring themes from individual examples
- Make open questions visible for follow-up
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Chatwork once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, ask Notis to summarize the feedback included in the webhook data into themes, supporting examples and open questions, without inventing sentiment or frequency.
- 4Choose notis_webhook as the trigger and select where run reports should go.
- 5Test with one real feedback example or a small supplied batch.
Questions about this workflow
Can it say how common a theme is?
Only when the supplied data includes enough records to support a count. Ask Notis to label a theme as a single observation when frequency is unknown.
Does this create feedback records in Chatwork?
No. It posts a summary message to a Chatwork room using the available action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Chatwork. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Chatwork actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Message
Deletes a specific message from a chat room.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Chatwork Room
Creates a group chat room with assigned roles and optional invitation link settings.
Get Chatwork Contacts
Retrieves a list of all contacts.
Create Room Invitation Link
Creates a shareable invitation link for a room; creation fails if a link already exists.
Create Task in Chatwork Room
Creates a room task assigned to specified users, optionally with a deadline.
Get My Chatwork Status
Retrieves your current status, including unread messages and tasks.
Get Room Members
Retrieves the members of a chat room.
Delete or Leave Chatwork Room
Connect any two apps with Notis in the middle.
Agile CRM and Chatwork, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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