Resolve a mistaken transcription order early
Handle an accidental order promptly when the recording has not entered transcription work.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel and Refund Audio File
Cancels an audio file order and issues a refund if eligible.
Why this helps
An order created for the wrong recording can become a distraction if it is not addressed before work begins.
- Cancel an eligible order while it is still unworked.
- Request a refund when applicable.
- Keep the cancellation tied to the CRM recording context.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Castingwords once in Notis.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3Describe that an explicit cancellation request with the audio file identifier should cancel the order only when no transcription work has been done.
- 4Choose the webhook trigger and the channel for run reports.
- 5Test the process with an eligible unworked order and review the result.
Questions about this workflow
Can this cancel any order at any stage?
No. The cancellation action is for files with no work done, such as pre-processing, audio processing, or error states.
Is a refund guaranteed?
No. The action issues a refund if applicable; the result depends on the order's eligibility.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Castingwords. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Cancels an audio file order and issues a refund if eligible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Retrieves the current account prepay balance.
Get registered webhook URL
Retrieves the webhook URL registered for account notifications.
Get Transcript
Retrieves a completed audio transcription in the requested format.
Order Transcript
Creates a transcription order for audio or video files.
Order Upgrades
Orders an upgrade for a completed audio transcription.
Register Webhook
Registers a webhook to receive event notifications.
List Available SKUs
Lists available transcription services and their prices.
Connect any two apps with Notis in the middle.
Agile CRM and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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