Make a recurring customer answer easy to find
When a clear support question keeps coming up, turn its verified answer into a starter prompt customers can select.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Starter Question
Creates a preset question and answer for users to select.
Why this helps
Teams repeatedly explain the same answer, but converting it into a chatbot prompt gets postponed amid CRM follow-up.
- Make a verified repeated answer available as a selectable prompt.
- Reduce manual re-entry when a support insight is ready.
- Keep the bot's welcome experience aligned with customer questions.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, provide the verified question and answer and identify the Botsonic bot where it belongs.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real example and confirm the new starter question is appropriate.
Questions about this workflow
Will Notis infer the answer from any CRM record?
Provide the verified answer in the webhook context or instruction. Do not assume the action supplies CRM data itself.
What does this action create?
It creates a starter question for the bot as a preset question-answer pair users can select.
Can it replace an existing starter question?
This action creates a new one. Updating or deleting an existing prompt requires a different supported action and its identifier.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Botsonic. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Adds or updates multiple URLs in a bot’s training data at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Starter Question
Creates a preset question and answer for users to select.
Delete Starter Question
Permanently deletes a starter question from a bot.
Delete Uploaded File
Permanently removes an uploaded file from a bot’s training data.
Get All Bot Data
Retrieves all files and resources associated with a bot.
Get All Bots
Retrieves the bots associated with your account.
Get All Conversations
Retrieves conversations related to a bot.
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Connect any two apps with Notis in the middle.
Agile CRM and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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