Bring quiet customer issues back into view
Find customer issues that have stopped moving and put a contextual check-in beside the engineering work.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create an issue comment
Adds a comment to an existing issue.
Why this helps
Open engineering issues tied to customers can go quiet without anyone noticing that an update is due.
- Identify linked work that may need attention.
- Make the customer relationship visible in the engineering discussion.
- Reduce manual review of quiet issues.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Bitbucket once in Notis.
- 2Create an automation in Automations, New Automation, and name it.
- 3Set the inactivity window, define how to match CRM cases to Bitbucket issues, and describe the comment to add.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one linked issue that meets the inactivity rule and inspect the comment.
Questions about this workflow
Can Notis determine whether an issue is truly blocked?
Only if the available issue and CRM context supports that conclusion. Otherwise have it describe the lack of recent activity without labeling the cause.
What happens when the issue has recent activity?
The prompt can direct Notis to skip it and report only cases that meet the inactivity condition.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Bitbucket. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a branch in a repository.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Approve Pull Request
Approves a pull request as the authenticated user.
Create an issue
Creates an issue in a repository.
Browse repository path
Retrieves a file or browses directory contents at a repository revision.
Create an issue comment
Adds a comment to an existing issue.
Create a pull request
Creates a pull request in a repository.
Create repository
Creates a Git repository in a workspace.
Create snippet comment
Posts a comment or threaded reply on a snippet.
Connect any two apps with Notis in the middle.
Agile CRM and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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