Turn customer issues into trackable Agiled tickets
Give an escalation a clear home, priority, and message instead of leaving it in a CRM note.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new support ticket.
Why this helps
Customer problems can disappear between sales conversations and the team's support queue.
- Give customer issues a dedicated place for follow-through
- Carry useful context into the support queue
- Help teams spot urgency from the reported issue
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Agiled once in the Notis portal.
- 2Create an automation that turns qualifying issue details into an Agiled ticket.
- 3Select the Notis webhook trigger and choose a report channel.
- 4Send one real escalation with the required subject, message, priority, and Agiled user ID to test.
Questions about this workflow
What information should the webhook request include?
Include enough context to produce the ticket subject and message, plus the priority and Agiled user ID required by the action.
Can it decide whether an issue is an escalation?
Yes. Describe the escalation criteria in the automation instruction and provide the relevant issue details in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Agiled. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Creates a new expense.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Creates a new project.
Create Task
Creates a new task.
Create Ticket
Creates a new support ticket.
Get Contacts
Retrieves contacts.
Get Currencies
Retrieves the available currencies.
Get Deals
Retrieves deals.
Get Employees
Retrieves employees.
Connect any two apps with Notis in the middle.
Agile CRM and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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