Make Agile CRM support escalations visible
Get the important support context to the team channel where action happens.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Publish Message to Channel
Publishes a message to a channel.
Why this helps
Escalations can wait unnoticed when support context is split between CRM screens and team conversations.
- Make escalation updates visible to the response team.
- Summarize incoming context in a channel-friendly message.
- Reduce manual re-posting during handoffs.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Ably once in the Notis portal.
- 2Create an automation in Automations, New Automation, or ask Notis in plain language.
- 3In one instruction, ask Notis to identify and summarize incoming escalation details and publish them to the designated channel.
- 4Choose the webhook trigger and a report destination.
- 5Test with one real escalation update.
Questions about this workflow
Will every support ticket be escalated automatically?
The automation only processes requests sent to its webhook. The request should represent the escalation you want to share.
Can it include customer details?
It can use details present in the request. Include only the information appropriate for the selected channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Ably. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Ably actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Query Batch Presence
Retrieves presence states for members across multiple channels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Batch Presence History
Retrieves presence history for members across multiple channels.
Delete Channel Subscription
Unsubscribes devices or clients from channel push notifications.
Get Channel Details
Retrieves a channel’s status, activity, and occupancy details.
Get Channel History
Retrieves the message history for a channel.
Get Channel Presence
Get the members currently connected and active on a channel.
Get Channel Presence History
Retrieves the presence event history for a channel.
Get Message Versions
Retrieve all historical versions of a channel message, including updates and deletions.
Connect any two apps with Notis in the middle.
Agile CRM and Ably, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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