Carry a clear email survey opt-out into Delighted
Honor a customer's request by updating their Delighted email survey status when the request is identified.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
Opt-out requests can arrive in monitored workflows and still require a separate manual update in the survey tool.
- Act on clear email survey opt-out requests promptly.
- Reduce manual status updates between tools.
- Keep the request tied to the person identified by the workflow.
Setup
Build it in a few focused steps.
- 1Connect Agenty and Delighted once in the Notis portal.
- 2Create an automation from any channel or choose Automations, New Automation in the portal.
- 3Tell Notis to unsubscribe the identified Delighted person only when the Agenty result clearly indicates a request to stop future email surveys.
- 4Choose a webhook trigger, select where run reports should go, and test with one real example.
Questions about this workflow
What does the unsubscribe action do?
Action 5167 adds a person to Delighted's unsubscribe list, preventing future email surveys. It is functionally equivalent to the person clicking Unsubscribe within a survey.
Can it unsubscribe someone based on an ambiguous signal?
The instruction should require a clear opt-out request. The request must identify the person sufficiently for Delighted.
Does unsubscribing stop SMS surveys too?
The listed action specifically prevents future email surveys. The provided action description does not say it changes SMS Autopilot membership.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agenty to Delighted. A trigger fires from one place; an action lands in another.
Agenty triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Agenty and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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