Close the loop when a reported issue is resolved
Move resolved feedback forward once a monitored change clearly confirms the fix, so old requests do not stay open in the wrong stage.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Change Post Status
Changes a post’s status and can notify voters.
Why this helps
Resolved issues can remain in an active feedback status when nobody remembers to update the post.
- Reduce stale open feedback.
- Tie status changes to verifiable evidence.
- Keep the team's feedback workflow current.
Setup
Build it in a few focused steps.
- 1Connect Agenty and Canny once in Notis.
- 2Create an automation in Notis from any channel or in Automations, New Automation.
- 3Tell Notis what evidence confirms a fix, how to match it to a post, and which status to apply.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real resolution and matching post.
Questions about this workflow
Will it notify voters about the status update?
The status action can optionally notify voters. State whether your team wants notifications in the instruction.
What happens if the fix cannot be matched to a post?
Tell Notis to leave the status unchanged and report the uncertainty for a person to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agenty to Canny. A trigger fires from one place; an action lands in another.
Agenty triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
Agenty and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Canny.