Use source context to improve chatbot support reviews
Look beyond the conversation text and include available source details when reviewing support patterns and deciding what to investigate.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get All Conversations With Source
Retrieves conversations with source information and metadata.
Why this helps
A transcript alone may not explain why a user arrived or what context shaped their question.
- Include source tracking and form context in conversation review.
- Surface recurring support gaps for follow-up research.
- Use a cadence that keeps analysis from becoming a large backlog.
Setup
Build it in a few focused steps.
- 1Connect Agenty and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to retrieve detailed conversations for the specified bot and summarize support gaps with available source and form context.
- 4Pick a recurring notis_cron schedule and choose where run reports should go.
- 5Test with one real conversation set and check the context included in the report.
Questions about this workflow
What information may be included beyond conversation text?
The action can include source tracking, user form data, and comprehensive metadata where available.
Can the report explain why every user asked a question?
Only when the returned metadata supports that conclusion. Missing context should be called out.
How can Agenty research be used afterward?
Use the summarized gaps to decide which questions or website topics to investigate with Agenty.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agenty to Botsonic. A trigger fires from one place; an action lands in another.
Agenty triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Adds or updates multiple URLs in a bot’s training data at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Starter Question
Creates a preset question and answer for users to select.
Delete Starter Question
Permanently deletes a starter question from a bot.
Delete Uploaded File
Permanently removes an uploaded file from a bot’s training data.
Get All Bot Data
Retrieves all files and resources associated with a bot.
Get All Bots
Retrieves the bots associated with your account.
Get All Conversations
Retrieves conversations related to a bot.
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Connect any two apps with Notis in the middle.
Agenty and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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