Turn a web issue into a Dynamics 365 case
Capture a reported website issue as a case without losing the original problem context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Case
Create a new case.
Why this helps
Issues found on public pages can remain in someone's browser instead of reaching the support queue.
- Move public issue details into the support workflow.
- Keep the case description grounded in the supplied page.
- Make triage easier to pick up later.
Setup
Build it in a few focused steps.
- 1Connect AgentQL and Dynamics 365 once in the Notis portal.
- 2Create an automation for public issue intake.
- 3Ask Notis to inspect the supplied issue page with AgentQL and create a case summarizing the observed problem without adding unsupported claims.
- 4Choose the Notis webhook trigger and a destination for reports.
- 5Test with one real issue page and review the case description.
Questions about this workflow
Can it access a private support portal?
Only if the connected AgentQL access can reach it. Test with an authorized page and avoid including credentials in the request.
Will it resolve the issue?
No. It creates a case for your team to triage.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agentql to Dynamics365. A trigger fires from one place; an action lands in another.
Agentql triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
View all invoices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Annotation
Creates a text or attachment note, optionally linked to a supported record.
Create Account
Create a new account record.
Create Email Activity
Creates and stores a draft email activity without sending the email.
Create Case
Create a new case.
Create Product
Creates a catalog product and returns its selected representation.
Create Contact
Create a new contact.
Create Product Price List Item
Adds an existing product and unit to an existing price list.
Connect any two apps with Notis in the middle.
Agentql and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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