See public sentiment next to your survey feedback
Get a weekly view of what customers are saying in public and what they told you directly in Delighted, with gaps and recurring themes surfaced for review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Survey Responses
Lists survey responses in your account.
Why this helps
Survey responses and public feedback live in separate places, so changing customer sentiment can be hard to spot in time.
- Bring public feedback research and survey responses into one review.
- Spot themes that appear across direct and public feedback.
- Make a recurring review easier to remember and act on.
Setup
Build it in a few focused steps.
- 1Connect AgentQL and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to use AgentQL to review specified public sources, retrieve Delighted survey responses, and summarize recurring themes and differences.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real review period and check that the report distinguishes public findings from survey responses.
Questions about this workflow
Can Notis calculate an NPS baseline from public pages?
No. Delighted provides survey response data, while AgentQL can find public content. Any baseline or comparison period must come from the data you specify.
What if the public sources do not show customer sentiment?
The report should say that it found no usable public feedback rather than infer sentiment from unrelated content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agentql to Delighted. A trigger fires from one place; an action lands in another.
Agentql triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Agentql and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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