Close the loop after a support interaction
Start from a support follow-up webhook, let AgentQL help review the referenced context, and schedule a Delighted survey for a verified contact.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create or Update Person
Creates or updates a person and schedules a survey email.
Why this helps
Following up after support takes attention away from resolving issues, so useful feedback requests can be delayed or missed.
- Start the workflow from a support follow-up event sent as a webhook.
- Use AgentQL to review the referenced context before outreach.
- Keep the contact and survey follow-up together in Delighted.
Setup
Build it in a few focused steps.
- 1Connect AgentQL and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, tell Notis to review the referenced public support context with AgentQL, verify the contact, and create or update the person in Delighted with a survey email.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real support follow-up and review the contact and scheduled survey.
Questions about this workflow
Can AgentQL access private support records automatically?
This workflow only assumes the public pages or accessible sources you identify for AgentQL. Do not assume it can access private support systems unless they are separately available.
What happens if the contact details are incomplete?
Instruct Notis to report the missing details for review instead of creating a person with guessed information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agentql to Delighted. A trigger fires from one place; an action lands in another.
Agentql triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Agentql and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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