Catch survey opt-out requests before the next send
Check a defined public source for explicit survey opt-out requests, verify the matching contact, and ask Delighted to cancel their pending survey requests.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A survey may still be queued after someone has asked to stop receiving it, especially when the request is buried in a support page or public thread.
- Review a defined source for explicit opt-out requests on a recurring schedule.
- Cancel pending survey requests for verified contacts.
- Reduce the chance of sending a queued survey after a clear request.
Setup
Build it in a few focused steps.
- 1Connect AgentQL and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, specify the public source, require an explicit survey opt-out and a verified contact match, then ask Notis to cancel that person's pending Delighted survey requests.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real opt-out example and verify the contact match and cancellation report.
Questions about this workflow
Will this unsubscribe a person from all future email surveys?
No. This workflow cancels pending survey requests. Delighted's separate unsubscribe action is not used here.
What if the public request cannot be matched to a contact?
The instruction should have Notis report the unmatched request for review instead of canceling surveys for a guessed person.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agentql to Delighted. A trigger fires from one place; an action lands in another.
Agentql triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Agentql and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Delighted.