Gather incident context before responding to support questions
When an issue is reported, collect public service information into a draft your team can review before responding.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Draft
Create a draft and optionally schedule its automatic delivery.
Why this helps
Support teams lose time gathering the same public status details while users are waiting for a clear update.
- Start a check when an HTTP request reports an issue.
- Collect public status details for a human review.
- Prepare a draft without sending an unverified customer response.
Setup
Build it in a few focused steps.
- 1Connect AgentQL and Agent mail once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create one from any channel.
- 3Describe which public status pages to inspect and what facts or caveats to include in the incident brief.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real issue request and verify the draft against the source pages.
Questions about this workflow
Does the workflow diagnose the cause of an incident?
No. It can gather visible public information and organize it. Root cause should come from a verified source.
Will it respond to customers?
It creates a draft for review and does not send it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agentql to Agent mail. A trigger fires from one place; an action lands in another.
Agentql triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Retrieves the full details of an email message from an inbox.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Draft
Create a draft and optionally schedule its automatic delivery.
List Messages
Lists messages in an inbox.
Create Inbox
Create an inbox for sending and receiving messages.
Send Email
Sends an email.
Create Inbox API Key
Create an inbox-scoped API key; omitting permissions grants all available inbox permissions.
Delete Thread
Permanently delete a thread and all its messages.
Get API Key
Retrieve API key details without exposing its secret.
Connect any two apps with Notis in the middle.
Agentql and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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