Customer Feedback to Slack
Put customer evidence beside the team decision it should influence.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Feedback can remain trapped in a form export while product conversations proceed without the customer context.
- Route feature requests, bugs, and other supplied categories differently
- Keep the original feedback evidence visible
- Avoid claiming that a recipient read or acted on the post
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Slack if mail context is part of the supplied packet.
- 2Send the feedback payload to a Notis webhook with your routing rule.
- 3Describe the authorized destination channels and choose a Slack run-report channel.
- 4Test with one categorized feedback item.
Questions about this workflow
Can this workflow read my feedback platform directly?
Only if it sends the configured webhook payload; the workflow does not invent an external read capability.
Can different feedback types use different channels?
Yes. Supply the categories and authorized channel mapping in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Slack. A trigger fires from one place; an action lands in another.
Agent mail triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
New Email Received
Trigger for new emails in an AgentMail inbox
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Agent mail and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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