Customer Feedback to Slack Automation
Customer feedback arrives via webhook. Notis posts it to Slack so your team sees it immediately.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Customer feedback lives in your survey tool or feedback form, but your product team isn't seeing it. Decisions are made without customer input.
- Customer feedback is visible to the team as it arrives, not buried in another tool
- Product decisions are informed by real customer voices in real-time
- Team engagement with feedback increases when it's in Slack
- Nothing slips through because feedback is automatically shared
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Slack to Notis.
- 2Configure a webhook in your feedback tool (Typeform, Google Forms, etc.) pointing to Notis.
- 3Tell Notis: 'When feedback arrives via webhook, post it to the product-feedback Slack channel.'
- 4Select notis_webhook as your trigger.
- 5Test by submitting feedback through your form and verifying it posts to Slack.
Questions about this workflow
Can I filter which feedback gets posted?
Yes. You can tell Notis to only post feedback with high ratings, or specific keywords, or from particular customer segments.
Should all feedback go to one channel or multiple?
You can route different feedback types to different channels: feature requests to #product, bugs to #engineering, etc.
Can I include the customer name or company?
Yes. If your form captures that data, Notis can include it in the Slack post for context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Slack. A trigger fires from one place; an action lands in another.
Agent mail triggers
Slack actions
New Email Received
Trigger for new emails in an AgentMail inbox
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Not just Agent mail and Slack. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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