Review synonyms connected to customer wording
Check whether customer language already appears in the index's synonym set.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Search Synonyms
Tool to search for synonyms in the specified index. use when you need to retrieve synonyms matching a query or filter by type.
Why this helps
When search misses familiar wording, it is not obvious whether a synonym already exists or needs review.
- Check existing synonyms against customer language.
- Make terminology investigations easier to start.
- Avoid proposing a duplicate synonym without checking.
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Algolia once in the Notis portal.
- 2Create an automation and describe how to search synonyms related to email wording.
- 3Pick the Agent mail New Email Received trigger.
- 4Choose where Notis should send run reports.
- 5Test with one real email containing a phrase customers use.
Questions about this workflow
Does this add a new synonym?
No. This workflow searches existing synonyms for review.
Should all email wording be searched?
Specify that Notis should search only when the email contains a clear search terminology question or suggestion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Algolia. A trigger fires from one place; an action lands in another.
Agent mail triggers
Algolia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to copy the specified index to a new index. use when you need to duplicate an existing index including records, settings, synonyms, and rules after confirming source and destination names.
Connect any two apps with Notis in the middle.
Agent mail and Algolia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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