Create Agiled support tickets from new emails
Give every support email a place to go. Notis reads incoming messages and creates an Agiled ticket with the issue details for your team to review.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Important customer issues get buried in the inbox when someone has to manually copy each message into a ticketing system.
- Capture new support requests without switching apps
- Keep the original issue details available in Agiled
- Reduce the chance of an inbox request being overlooked
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3Describe that new support emails should become Agiled tickets with the relevant issue details.
- 4Pick the Agent Mail New Email Received trigger and choose where run reports should go.
- 5Test with one real support email and review the created ticket.
Questions about this workflow
Does this workflow create a ticket for every new email?
The automation follows your instruction. You can tell Notis to create tickets only for messages that are support requests and explain how to handle other email.
Can Notis determine ticket priority?
You can ask Notis to infer priority from the message, but review the result. If your priority rules need extra context, include those rules in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Agiled. A trigger fires from one place; an action lands in another.
Agent mail triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Trigger for new emails in an AgentMail inbox
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Connect any two apps with Notis in the middle.
Agent mail and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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