Route customer complaints from email into Agiled
Make customer complaints easier to track. Notis can identify qualifying messages and create an Agiled ticket with the customer's concern.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
A complaint can disappear into a busy inbox before the right person sees it and takes ownership.
- Make complaints visible in the ticket queue
- Preserve the customer's stated concern
- Reduce manual sorting of incoming messages
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, or ask Notis from any channel.
- 3Describe what counts as a service complaint and what context the ticket should include.
- 4Choose the Agent Mail New Email Received trigger and a run report destination.
- 5Test with one real complaint email and review the created ticket.
Questions about this workflow
Can it distinguish complaints from general feedback?
Give Notis clear examples or criteria in the prompt and ask it to create tickets only when the message meets them.
Can the ticket include the email thread context?
Ask Notis to include the relevant customer explanation and any useful subject details available from the incoming message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Agiled. A trigger fires from one place; an action lands in another.
Agent mail triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Trigger for new emails in an AgentMail inbox
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Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
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Connect any two apps with Notis in the middle.
Agent mail and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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