Track emailed refund requests in Agiled
Give refund requests a clear place for review and follow-up by turning qualifying customer emails into Agiled tickets.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Refund requests can be delayed when they are buried in the inbox or depend on someone remembering to route them.
- Keep refund requests visible in a ticket queue
- Retain the customer's stated reason and context
- Reduce manual sorting and re-entry
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Agiled once in the Notis portal.
- 2Create an automation through Automations, New Automation, or tell Notis from any channel.
- 3Describe which messages count as refund requests and what context the ticket should capture.
- 4Choose Agent Mail New Email Received and select a destination for run reports.
- 5Test with one real refund request and review the created ticket.
Questions about this workflow
Does this issue refunds automatically?
No. This workflow creates a ticket for review. It does not issue a refund or make a policy decision.
Can it skip messages that only ask about a refund policy?
Tell Notis to distinguish a direct refund request from a general question and to flag unclear messages for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Agiled. A trigger fires from one place; an action lands in another.
Agent mail triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New Email Received
Trigger for new emails in an AgentMail inbox
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Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
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Connect any two apps with Notis in the middle.
Agent mail and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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