Triage customer emails in your Ably channel
Make the customer problem and requested follow-up visible where your team can respond together.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Publish Message to Channel
This tool will allow users to publish a message to a specified ably channel using a post request. it covers the essentials like channel name, message data, optional event name/type, and additional metadata for push notifications. it is an independent and fundamental operation within ably's real-time messaging platform.
Why this helps
Customer reports arrive in different forms, making it easy to miss the problem or the next action.
- Standardize the key details shared for a customer issue.
- Make reported impact and requested follow-up easier to scan.
- Keep triage close to the team's real-time coordination.
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Ably once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3In one instruction, say how to recognize customer issues and summarize the problem, impact, and requested follow-up.
- 4Pick New Email Received as the trigger and choose where run reports go.
- 5Test with one real customer issue email and review the channel post.
Questions about this workflow
Will every incoming email be treated as a customer issue?
Describe the messages to include in your instruction. Notis responds to that prompt when the selected email trigger fires.
Can it determine customer impact if the email does not say?
It can summarize details present in the message. If impact is not stated, instruct Notis to mark it as unknown rather than assume.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Ably. A trigger fires from one place; an action lands in another.
Agent mail triggers
Ably actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Query Batch Presence
This tool enables querying the presence states of multiple channels in a single api request. the api retrieves the member presence details of the specified channels in parallel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Batch Presence History
This tool enables querying presence history for multiple channels in a single api request. it uses the get endpoint at https://rest.ably.io/presence to retrieve the member presence history details of the specified channels in parallel.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Ably Channel
Creates a new channel or retrieves an existing channel in ably. this tool allows you to programmatically create and initialize channels for real-time messaging. since ably creates channels implicitly when first used, this action publishes an empty initialization message to create/activate the channel.
Delete Channel Subscription
This tool allows you to unsubscribe devices or clients from push notifications for specific channels. the operation is asynchronous, so immediate requests after deletion may briefly still return the subscription.
Get Channel Details
This tool retrieves metadata and details for a specific channel in ably. it returns a channeldetails object containing information about the channel's status, occupancy, and other metadata. the endpoint provides visibility into channel activity, including metrics such as connections, presence, publishers, and subscribers, and requires appropriate permissions.
Get Channel History
This tool retrieves the message history for a specified ably channel. it uses the get /channels/{channelid}/messages endpoint to return a paginated list of messages in chronological order, subject to parameters such as 'channelid', 'limit', 'direction', 'start', and 'end'. the tool is useful for auditing, recovering missed messages, analyzing channel activity, and debugging message flows. authentication is required via basic or token authentication.
Get Channel Presence History
This tool retrieves the history of presence messages for a specified channel in ably. it allows you to query presence events on a channel within a given time period.
Get Ably Service Time
This tool retrieves the current server time from ably's service in milliseconds since the epoch. it is particularly useful for time synchronization and generating valid tokenrequest timestamps to prevent replay attacks. the endpoint supports multiple content types, handles http errors, network issues, and is a fundamental tool for ensuring accurate timing in ably applications.
Connect any two apps with Notis in the middle.
Agent mail and Ably, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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