Check the feedback profile before routing a request
Confirm which Canny profile is associated with a customer request before taking the next step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve User
Retrieves a user’s details.
Why this helps
Teams can waste time resolving feedback access issues without knowing whether a customer already has a Canny profile.
- Check an existing profile before provisioning
- Use one supplied identifier for lookup
- Reduce duplicate user records
Setup
Build it in a few focused steps.
- 1Connect Agencyzoom and Canny once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Tell Notis to retrieve a Canny user using exactly one verified identifier supplied in the request and report the result.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real request and confirm the returned profile is the intended customer.
Questions about this workflow
Can the lookup use more than one identifier at once?
The action supports a Canny user id, app user id, or email. Supply exactly one identifier for the lookup.
Does it create a profile if none is found?
No. It retrieves user details only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agencyzoom to Canny. A trigger fires from one place; an action lands in another.
Agencyzoom triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
Agencyzoom and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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