Spot the agency questions your chatbot should cover
Review the current FAQ set regularly and use your team's customer context to decide where answers may be missing.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Why this helps
Repeated customer questions can signal a coverage gap, but teams may not notice it while handling daily agency work.
- Make FAQ coverage a repeatable review.
- Bring potential gaps to the agency team's attention.
- Use existing bot FAQs as a starting point for content decisions.
Setup
Build it in a few focused steps.
- 1Connect Agencyzoom and Botsonic once in the Notis portal.
- 2Create an automation describing the FAQ coverage review you want.
- 3Ask Notis to retrieve FAQs and compare them with customer topics or reference notes you provide.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real FAQ set and review any suggested gaps with your team.
Questions about this workflow
Can the automation know what customers ask most often?
Not from the FAQ list alone. Supply customer topics or conversation context if you want a grounded comparison.
Will it create missing FAQs?
No. The selected action retrieves existing FAQs. Creating or updating FAQs is not among the listed actions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agencyzoom to Botsonic. A trigger fires from one place; an action lands in another.
Agencyzoom triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Adds or updates multiple URLs in a bot’s training data at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Starter Question
Creates a preset question and answer for users to select.
Delete Starter Question
Permanently deletes a starter question from a bot.
Delete Uploaded File
Permanently removes an uploaded file from a bot’s training data.
Get All Bot Data
Retrieves all files and resources associated with a bot.
Get All Bots
Retrieves the bots associated with your account.
Get All Conversations
Retrieves conversations related to a bot.
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Connect any two apps with Notis in the middle.
Agencyzoom and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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