Make Escalated Client Follow-Up Easier to Start
A service escalation often needs a clear owner and a fast handoff. When your team marks it ready, send a webhook request with verified details so Notis can create the 2chat contact.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Contact
Creates a new contact.
Why this helps
Escalations are easy to lose in the shuffle when creating the contact requires another manual lookup and entry step.
- Reduce the delay between escalation readiness and contact setup.
- Use verified request details to create a contact.
- Make the handoff easier to report and review.
Setup
Build it in a few focused steps.
- 1Connect AgencyZoom and 2chat once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for service escalation contacts.
- 3Tell Notis to create a 2chat contact only when an escalation webhook request includes a verified first name and at least one contact detail.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real escalation request and review the run report.
Questions about this workflow
Does Notis detect AgencyZoom escalations automatically?
No. AgencyZoom has no trigger events listed here. A process must send Notis a webhook request when the escalation is ready.
Can the action notify the client about the escalation?
No. The available action creates a contact. Sending WhatsApp messages is not among the supplied 2chat actions.
Can this workflow work when only an address is available?
Yes, provided the request includes a verified first name and address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agencyzoom to 2chat. A trigger fires from one place; an action lands in another.
Agencyzoom triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Creates a new contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Retrieves current usage and account information.
List Contacts
Lists the contacts in your account.
List Webhook Subscriptions
Lists webhook subscriptions for messaging and phone call events.
Test API Key
Checks whether authentication is valid and retrieves account information.
Connect any two apps with Notis in the middle.
Agencyzoom and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business 2chat.