Bring event evidence into customer escalation follow-up
Start from the customer context in Affinity and gather relevant Bugsnag event evidence for the next response or handoff.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Events on Project
Lists individual error events in a project.
Why this helps
When an escalation arrives, collecting technical evidence can slow down the customer follow-up and handoff.
- Gather project event details for a specific escalation.
- Make technical findings easier to hand off.
- Keep the report tied to customer context.
Setup
Build it in a few focused steps.
- 1Connect Affinity and Bugsnag once in the Notis portal.
- 2Create an automation in Automations, New Automation, describing the escalation review.
- 3Tell Notis to locate the escalation and related company in Affinity, identify its Bugsnag project, list relevant events, and summarize evidence without inferring an unsupported cause.
- 4Pick a webhook trigger and choose where run reports go.
- 5Test with one real escalation and verify the event results.
Questions about this workflow
Can the workflow start when an Affinity record changes?
Affinity triggers are not available for this package. Start the automation with a Notis webhook request.
Will it determine the root cause?
It can summarize returned event data, but should label root cause as unknown unless the available evidence establishes it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinity to Bugsnag. A trigger fires from one place; an action lands in another.
Affinity triggers
Bugsnag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Errors
Applies the same update to multiple errors in a project.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Collaborator to Teams
Adds a collaborator to selected teams or every team in an organization; requires admin access.
Configure Integration
Configures a new integration for a project.
Add Collaborators to Team
Adds selected or all organization collaborators to a team; requires admin access.
Invite Collaborator
Invites a collaborator to an organization.
Create Custom Event Field
Creates a custom event field for filtering and grouping project events.
Create Saved Search
Creates a saved search for a project's error filters and sorting.
Confirm Project Event Data Deletion
Confirms a deletion request in AWAITING_CONFIRMATION status and proceeds with event data deletion.
Connect any two apps with Notis in the middle.
Affinity and Bugsnag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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