Turn support conversations into structured tickets
Capture the context support needs without rewriting the same conversation by hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Why this helps
Important customer issues can lose context when someone has to copy a long conversation into a ticket.
- Preserve conversation context in a structured ticket.
- Reduce manual ticket preparation.
- Make document-related issues easier to hand off.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to generate a structured ticket from the identified Docsbot conversation and include relevant document-processing context when available.
- 4Choose the webhook trigger and select where run reports go.
- 5Test with one real conversation and review the ticket fields for accuracy.
Questions about this workflow
Does this submit the ticket to a helpdesk?
The listed Docsbot action generates a structured ticket. Submission to an external helpdesk is not included in the available action list.
How does the workflow identify the conversation?
The webhook request must provide a conversation identifier or sufficient context to locate it. Confirm the connected tools expose the required identifier.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Docsbot ai. A trigger fires from one place; an action lands in another.
Affinda triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Affinda and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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