Find support questions your bot could not answer
Turn unanswered customer questions into a short, actionable documentation review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Questions
Lists the questions asked of a bot.
Why this helps
Unanswered questions can disappear into chat history, leaving the same customer need unresolved.
- Collect unanswered questions in one review.
- Spot knowledge gaps worth addressing.
- Reduce manual scanning through conversation history.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Ask Notis to list the bot's unanswered questions for a defined review window and summarize recurring themes.
- 4Choose a recurring schedule and a destination for run reports.
- 5Test with a real bot and verify the reported questions against its history.
Questions about this workflow
Can this create new knowledge sources automatically?
This workflow lists unanswered questions and summarizes them. Source creation would be a separate automation using the Docsbot source action.
Can I filter questions by status?
The listed action supports status-based question listing. Specify the unanswered status and review period in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Docsbot ai. A trigger fires from one place; an action lands in another.
Affinda triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Affinda and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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