Understand whether your Docsbot knowledge is resolving questions
Get a simple monthly view of what the bot is resolving and where it may need better documentation.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Bot Monthly Reports
Retrieves a bot’s monthly question resolution statistics.
Why this helps
Without a regular review, teams may not notice that common customer questions remain unanswered or unresolved.
- Make resolution trends visible without manual report gathering.
- Spot documentation areas that may need improvement.
- Give the team a recurring moment to decide what to update.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Ask Notis to retrieve the bot's monthly report and summarize key resolution trends and notable gaps.
- 4Pick a monthly schedule and choose where run reports go.
- 5Test with an available report period and verify the figures against Docsbot.
Questions about this workflow
Does the report explain why a question was unresolved?
Monthly reports provide resolution metrics. A cause analysis may require additional conversation or question data and should be limited to information available in the report.
Can I specify the month?
Yes. State the intended reporting period in the automation instruction and confirm the API returns that period.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Docsbot ai. A trigger fires from one place; an action lands in another.
Affinda triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Affinda and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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