Keep a clear view of support bot performance
See the trends that can guide your next documentation or support improvement.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Bot Statistics
Retrieves a bot’s performance and conversation analytics for a period.
Why this helps
Founders and support leads can lose time piecing together bot performance across reports and date ranges.
- Review key support outcomes on a regular cadence.
- Surface feedback and escalation patterns for follow-up.
- Spend less time collecting metrics manually.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to retrieve bot statistics for a defined period and summarize resolution, deflection, feedback, and escalations.
- 4Choose a recurring schedule and a destination for run reports.
- 5Test with one real reporting period and verify the summary against the returned statistics.
Questions about this workflow
Does the action support date ranges?
The listed statistics action supports a time period or date range. State the period in the automation instruction and verify the returned data.
Can Notis establish whether metrics improved?
It can compare periods only when the needed periods are available. A baseline must be supplied or retrieved; do not assume missing historical data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Docsbot ai. A trigger fires from one place; an action lands in another.
Affinda triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Affinda and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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